Salesforce Change Manager (Client: ???) [Location: Georgia]

 Job Description

– Develop and execute a comprehensive change management strategy aligned to the Prosci ADKAR framework, guiding stakeholders through Awareness, Desire, Knowledge, Ability, and Reinforcement.

– Working closely with the Internal Communications team, build compelling change narratives that clearly articulate why the organization is changing, the business benefits being delivered, and the risks of maintaining the status quo.

– Act as the bridge between the Program and the Business, solicitating internal Voice of the Customer feedback, while managing expectations. Ensure the stakeholders feel empowered and heard.

– Establish and lead a network of Change Champions and Super Users across regions and business functions to accelerate adoption and provide local support. Coach change advocates.

– Design and deliver role-based enablement programs, including instructor-led training, digital learning, job aids, quick reference guides, and self-service learning content.

– Partner closely with business teams, implementation partners, Salesforce experts, and Ironclad specialists to ensure organizational readiness aligns with technical delivery milestones.

– Facilitate hands-on workshops, simulations, pilot activities, and go-live support events that help users build confidence in new processes and systems.

– Define and track adoption, engagement, and readiness metrics, providing executive-level reporting on progress, risks, and actions required.

– Capture success stories, lessons learned, and continuous improvement opportunities to reinforce adoption and embed sustainable behavioral change after deployment.

Qualifications

Required:

– Must be able to work two days week at either Atlanta, GA or Manchester, NH office.

– Systematic and process orientated with a proven track record of leading organizational change in complex, global environments.

– Proven experience of working with ambiguity and change, with the ability to adapt and exercise structured problem-solving skills.

– Strong communication and influencing skills, organization and time management skills.

– Strong expertise in Salesforce CPQ, including pricing rules, product catalogues, discounting structures, approval processes, and document generation.

– Deep understanding of Salesforce Sales Cloud, Service Cloud, Ironclad CLM and integrated business processes.

– Ability to define, monitor, and interpret adoption KPIs, business readiness measures, and user engagement metrics.

– Strong capability in developing and driving business change. strategies, stakeholder engagement plans, communication campaigns, and adoption roadmaps.

– Laser focus on value creation underpinned by delivery rigor.

– Excellent facilitation, presentation, workshop, and communication skills, with the ability to engage audiences from frontline users to executive leadership.

– Ability to work in a fast-paced, high-tech, rapidly growing, and exciting environment.