T

his quality manual template provides guidance for Information technology products and services on writing policies and procedures that support a quality management system. A quality manual is required for implementing a quality management system. Such a system aims primarily at achieving customer satisfaction by meeting customer requirements through application of the system, continuous improvement of the system, and prevention of the occurrence of nonconformities. This quality manual template is based on internationally-accepted standards and focuses on good quality principles and best practices.

T

he objectives of the organization are to produce accurate, reliable and timely analyses’ results, achieve and maintain an effective quality management system and ensure compliance with relevant statutory and safety requirements. These are usually defined by the organization director or senior administrative management with staff participation. The quality committee, through the quality manager, contributes to the implementation of the quality management system to achieve the defined objectives.

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his quality manual describes the quality management system of Burlywall LLC. Its scope is for:

• Internal use – to communicate to staff the organization’s quality policy and quality objectives, to make the staff familiar with the processes used to achieve compliance with quality requirements. This should facilitate the implementation of the quality management system as well as ensure its maintenance and required updates during altering circumstances. This should also allow effective communication and control of quality related activities and a documented base for quality system audits.
• External use – to inform the Burlywall’s external partners about its quality policy as well as its implemented quality management system and measures of compliance with quality.

S

enior management is dedicated to providing the resources necessary to maintain the organization quality management system and to ensure the organization’s participation in the institutional quality plan. The organization is committed to continual improvement, meeting internal requirements and customer requirements, and providing a basis for the establishment and review of the quality objectives. Quality practices are communicated within the organization, understood and adhered to by all employees. The organization ensures a competent workforce to deliver quality results in a timely manner according to the

T

he organization director/manager and/or representative has the authority, competence and responsibility for the services provided.

Organization management ensures the following:

• There are no activities that could compromise organization performance;
• There are appropriate procedures to ensure confidentiality of customer information;
• Duties and responsibilities of organization personnel are defined;
• Appropriate communication is established within the organization;
• A quality manager is designated.

B

urlywall is not engaged in any activity that might influence its technical judgment. The organization is not committed to any commercial, financial or other pressure provided by any particular organization that could influence its technical judgment or affect its competencies and trust.

B

urlywall is not engaged in any activity that might influence its technical judgment. The organization is not committed to any commercial, List the positions and their responsibilities. The exact titles of the positions (e.g. director versus manager; manager versus officer) may vary between organizations. The title in use should be selected as appropriate to the environment by the management.

Director/manager

• Designs, approves, implements and maintains the quality management system;
• Ensures that the necessary human and material resources, as well as the necessary information, are available to enable effective operation and control of the processes of the quality management system;
• Delegates tasks to qualified personnel;
• Selects suppliers;
• Manages contracts;
• Ensures adequate training;
• Ensures internal and external communication.

QA Practices

Our Methodology